What to do when calls disconnect or there is no network signal on your Galaxy device

Step 1. Open Settings > Tap Software update.

Step 2. Tap Check for updates.

Step 3. Follow the on-screen instructions. A confirmation will appear once the software is up to date.

Step 1. Open Settings > Tap Connections.

Step 2. Turn off Flight mode and check the network connection again.

Step 1. Open the Phone app.

Step 2. Tap More options (three dots).

Step 3. Tap Settings.

Step 4. Tap Block numbers.

Step 5. Turn off Block calls from unknown numbers and check the call status again.

Step 1. Open Settings > Tap General management.

Step 2. Tap Reset.

Step 3. Tap Reset mobile network settings.

Step 4. Tap Reset settings.

Step 5. Tap Reset.

Step 1. Open Settings > Tap Connections.

Step 2. Tap Mobile networks.

Step 3. Tap Access Point Names.

Step 4. Tap More options (the three vertical dots).

Step 5. Tap Reset to default.

Step 6. Tap Reset.

Step 1. Open Settings > Tap Connections.

Step 2. Tap Mobile networks.

Step 3. Tap Network mode.

Step 4. Try switching between available network modes and check the connection status.

Step 1. Open the Samsung Members app > Tap Support.

Step 2. Tap Get Started.

* The full diagnostics scan begins. You can stop the process and select specific items to run individual tests.

Step 3. Select Mobile network.

Step 4. Follow the on-screen instructions > Check the diagnostic results.