Certified care by
Samsung experts
Protect your eligible Samsung TV or Home Appliance beyond the standard manufacturer's warranty. with Samsung Care+.
Choose Samsung Care+ Core for Extended Warranty, or Samsung Care+ Premium for the same Extended Warranty plus preventive Maintenance Services.
Services are subject to the applicable Samsung Care+ Terms and Conditions.
Buy now and protect your consumer electronics
Choose from eligible Samsung TVs and Home Appliances available with Samsung Care+.
Samsung Care+ availability varies by product and model. Available Service Plan options will be shown for your eligible product.
Key benefits at a glance
Check out Samsung's comprehensive services at a glance, delivered by authorised technicians for optimal appliance performance
| Feature | Samsung Care+ Core | POPULAR Samsung Care+ Premium |
|---|---|---|
| Extended warranty* covering up to 5 years |
|
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| Standard SmartThings Report - General Usage - Energy Usage - Estimated Electricity Bill |
|
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| Enhanced SmartThings Report - Standard SmartThings report - SC+ Premium Coverage Duration |
|
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| Maintenance Service Home Visit - Health Check and Diagnosis - Cleaning Services |
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|
Choose the coverage that fits you
Choose Samsung Care+ Core for Extended Warranty, or Samsung Care+ Premium for the same Extended Warranty plus preventive Maintenance Services.
Both Core and Premium extend the applicable standard one-year parts-and-labor Samsung manufacturer's warranty for the additional period selected. Premium adds preventive Maintenance Services for eligible products. SmartThings benefits are available for compatible products and models.
Important: Samsung Care+ extends the standard one-year parts-and-labor warranty. It does not add the selected Samsung Care+ period to separately stated longer manufacturer warranties for specific components. Terms and Conditions apply.
Click here↗ for full terms & conditions.
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: TV
• Product inspection and audio/video performance check
• Connectivity check with compatible devices and cable setup review
• SmartThings setup and Product demonstration (if applicable)
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Refrigerators
• Product inspection and performance check
• Functional testing
• Professional cleaning of the door gasket, interior compartment, condenser and evaporator coils, fan blower, and exterior
• Water-filter replacement service (labor only), where applicable
• SmartThings setup and assistance (if applicable)
• A replacement water filter is separately chargeable.
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Washing Machine
Twin Tub Washing Machine
• Product inspection and performance check
• Functional testing
• Professional cleaning of the tub, door gasket, interior and exterior surfaces, and drain pump
Top Load Washing Machine
• Product inspection and performance check
• Functional testing
• Professional cleaning of the tub, door/lid gasket, interior and exterior surfaces, drain pump, and filter
• SmartThings setup and assistance (if applicable)
Front Load Washing Machine
• Product inspection and performance check
• Functional testing
• Professional cleaning of the tub, door gasket, interior and exterior surfaces, and drain pump filter
• SmartThings setup and assistance (if applicable)
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Dryer
• Product inspection and performance check
• Functional testing
• Professional cleaning of the tub, door gasket, interior and exterior surfaces, and lint filter
• SmartThings setup and assistance (if applicable)
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Washer-Dryer Combo
• Product inspection and performance check
• Functional testing
• Professional cleaning of the tub, door gasket, interior and exterior surfaces, and drain pump filter
• SmartThings setup and assistance (if applicable)
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Room Air Conditioner
• Product inspection and performance check, including wiring and refrigerant condition
• Functional testing
• Professional cleaning of the indoor compartment, condenser and evaporator coils, fan blower, and exterior
• SmartThings setup and assistance (if applicable)
• Inspection of refrigerant condition does not include refrigerant charging, replacement or supply.
Extended Warranty
Extended protection after your standard warranty
Extends the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty for the additional Samsung Care+ period purchased.
Extended Warranty coverage follows Samsung’s applicable Product Warranty.
Health Check
Professional Product inspection and performance check
A Samsung-authorized technician checks the Product’s condition and performance as part of the applicable preventive Maintenance Service.
Maintenance service
Preventive care by Samsung Authorized Service Centers
Includes the applicable inspection, functional testing, professional cleaning and SmartThings assistance described for your eligible Product.
Maintenance is separate from repair. If a repair is required, it may be covered separately under the applicable Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty. Otherwise, a chargeable repair will be explained before you decide whether to proceed.
Routine or preventive Maintenance is a separate Premium benefit and is not part of the manufacturer’s warranty or Samsung Care+ Extended Warranty unless expressly stated otherwise.
Maintenance Scope: Microwave/Oven
• Product inspection and performance check
• Functional testing
• Professional cleaning of interior and exterior surfaces
• Mica sheet replacement service (labor only), where applicable
• SmartThings setup and assistance (if applicable)
• Cleaning activities listed above do not include a separate free accessory, replacement filter, cleaning kit or consumable unless expressly stated.
Premium Maintenance Entitlement
Premium Upfront
All Maintenance Services included in your selected Premium plan are available immediately while the Service Plan remains valid.
For Room Air Conditioners:
1+1: 2 Maintenance Services
1+2: 4 Maintenance Services
1+3: 6 Maintenance Services
1+4: 8 Maintenance Services
For Products other than Room Air Conditioners:
1+1: 1 Maintenance Service
1+2: 2 Maintenance Services
1+3: 3 Maintenance Services
1+4: 4 Maintenance Services
Premium Monthly
• Maintenance is not available immediately.
• For Products other than Room Air Conditioners, one Maintenance Service becomes available after each completed 12 months of successful subscription payments.
• For Room Air Conditioners, two Maintenance Services become available after each completed 12 months of successful subscription payments.
• The maximum entitlement remains limited to your selected Service Plan.
• Unused available Maintenance Services may accumulate while your plan remains active.
• Samsung recommends Maintenance approximately annually for Products other than Room Air Conditioners and approximately every six months for Room
• Air Conditioners. These are recommendations only, not minimum intervals.
Transportation Fee Notice
• Transportation for in-home Premium Maintenance is not included in the Samsung Care+ Premium price and is payable separately.
• The servicing Samsung Authorized Service Center determines the applicable
• Transportation Fee based on its standard charges, travel distance, location and reasonable travel requirements.
• The applicable or estimated Transportation Fee will be disclosed before appointment confirmation.
• Remote locations may require higher transportation charges and, where same-day return travel is not reasonably possible, technician accommodation.
• Estimated transportation and accommodation costs must be disclosed and accepted before technician dispatch.
How to buy Samsung Care+
1. Buy with your new
purchase
Buy Samsung Care+ with an eligible Product
When purchasing an eligible TV or Home Appliance on Samsung.com.ph, select the available Samsung Care+ plan during your purchase.
Choose Core for Extended Warranty or Premium for the same Extended Warranty plus Maintenance Services.
2. Buy within 30 days of your purchase
Already purchased an eligible Product from Samsung.com.ph?
You may purchase Samsung Care+ Core separately through Samsung.com.ph within 30 days after purchasing your eligible product, subject to Product and Service Plan eligibility.
Standalone Core is currently available only for eligible Products purchased through Samsung.com.ph.
Products purchased from other retailers are not currently eligible for standalone Core. Samsung may expand eligible purchase channels in the future.
Core, including standalone Core, is currently available through upfront payment only.
How do I request service?
Contact Samsung Customer Service through our official
support channels below:
Chat Support: Available Daily (9:00 AM - 6:00 PM) here ⭧
Hotline (Monday to Thursday, 9:00 AM to 6:00 PM)
· 02 8422-2111 [Mobile to Landline]
· 8422-2111 [Landline to Landline]
For Premium Maintenance, Samsung will verify your Service Plan, registered Product and available Maintenance entitlement before assigning the request to the appropriate Samsung Authorized Service Center.
The assigned Authorized Service Center will generally contact you within approximately 24–48 hours to coordinate scheduling. This is a service target, not a guaranteed appointment time.
Premium Maintenance may be provided in-home or through an Authorized Service Center depending on the Product and applicable service process.
Warranty repair follows Samsung’s applicable Product Warranty and may use a different service method.
Frequently asked questions
-
What is Samsung Care+?Samsung Care+ is Samsung’s service-plan program for eligible Samsung Products.
It includes:
Samsung Care+ Core – Extended Warranty and applicable SmartThings benefits.
Samsung Care+ Premium – the same Extended Warranty as Core, applicable SmartThings benefits, plus preventive Maintenance Services.
Samsung Care+ On-Demand – a separate one-time Maintenance Service that does not include Extended Warranty. -
What is the difference between Core and Premium?The Extended Warranty is the same under both plans for the same Product and selected duration.
Core = Extended Warranty + applicable SmartThings benefits.
Premium = the same Extended Warranty + applicable SmartThings benefits + Maintenance Services.
Premium does not provide broader Extended Warranty coverage than Core. -
How can I buy Samsung Care+?When purchasing an eligible Product through Samsung.com.ph, you may select the available Core or Premium Service Plan during your purchase.
If you have already purchased an eligible Product from Samsung.com.ph, you may also purchase Core separately through Samsung.com.ph within 30 days after your Product purchase, subject to eligibility. -
Can I purchase Samsung Care+ Core after I have already purchased my product?Yes.
If you purchased an eligible Product from Samsung.com.ph, you may purchase standalone Core through Samsung.com.ph within 30 days after purchasing the Product, subject to Product and Service Plan eligibility.
Core is currently available through upfront payment only. -
Can I purchase standalone Core for a product bought from another retailer?Not currently.
Standalone Core is currently available only for eligible Products purchased through Samsung.com.ph.
Samsung may expand eligible Product purchase channels in the future. -
What if more than 30 days have passed since I purchased my product?You can no longer newly purchase standalone Core under the current eligibility rules.
A separate Samsung Care+ On-Demand Service, which provides preventive Maintenance only and does not include Extended Warranty, may be available if your Product qualifies. -
What does the Extended Warranty cover?Samsung Care+ Extended Warranty follows Samsung’s applicable Product Warranty, including applicable covered defects, exclusions, repair requirements and service procedures.
It begins after the applicable standard one-year parts-and-labor manufacturer’s warranty expires. -
Does Samsung Care+ extend my product’s longer component warranty?No.
Samsung Care+ extends the standard one-year parts-and-labor warranty. It does not add Samsung Care+ years to separately stated longer manufacturer warranties for specific components.
For example, a separate ten-year manufacturer component warranty does not become twelve years because you purchased a 1+2 Samsung Care+ Service Plan. -
Is routine Maintenance covered by the manufacturer's warranty or Extended Warranty?Generally, no.
Routine or preventive Maintenance is separate from warranty repair. Samsung Care+ Premium separately includes the Maintenance Services described for your eligible Product. -
What happens if my product has previously been repaired or modified by someone who is not Samsung-authorized?Any effect on your Samsung manufacturer’s warranty or Samsung Care+ Extended Warranty will be determined under Samsung’s applicable Product Warranty.
Samsung Care+ Premium Maintenance is a separate benefit. A previous unauthorized repair does not automatically cancel an otherwise valid Maintenance entitlement, although Samsung or the Authorized Service Center may decline, delay or reschedule Maintenance if the Product cannot be safely or reasonably serviced. -
Which products are eligible?Samsung Care+ is available only for eligible Products and models for which the applicable Service Plan is offered on Samsung.com.ph.
Premium Maintenance is available for eligible models within the following categories: Twin Tub Washing Machines, Top Load Washing Machines, Front Load Washing Machines, Washer-Dryer Combos, Dryers, Room Air Conditioners, Refrigerators, TVs and Microwaves. -
Can a product used for a Home Business qualify?Extended Warranty eligibility for Home Business or other business use follows Samsung’s applicable product warranty for that specific product.
Samsung Care+ does not expand warranty coverage to a business use that is not covered under the applicable product warranty.
Premium Maintenance eligibility is separate. -
When does Samsung Care+ Extended Warranty begin?The Extended Warranty begins immediately after expiry of the applicable standard one-year parts-and-labor Samsung manufacturer’s warranty.
Applicable warranty dates may be shown in your proof of purchase, delivery record, Samsung Care+ warranty certificate or Samsung records. -
How can I pay for Samsung Care+?Core, including standalone Core, is currently available through upfront payment only.
Premium may be available through upfront payment or a fixed-duration cancellable Monthly Subscription.
Available payment options and pricing will be shown before purchase. -
Is Premium Monthly an installment loan?No.
Premium Monthly is a fixed-duration cancellable monthly subscription.
If you cancel, future recurring charges stop and you do not owe the remaining unpaid balance of the originally selected subscription term. -
Does Premium Monthly automatically renew?No.
Your Monthly Subscription ends after the applicable number of monthly payments for the selected Service Plan and does not automatically renew. -
How long does Premium Monthly run?1+1: 12 monthly payments
1+2: 24 monthly payments
1+3: 36 monthly payments
1+4: 48 monthly payments -
Can my monthly subscription price increase during my term?No.
The monthly subscription price will not increase during your selected subscription term. -
When will my card be charged?Your first Premium Monthly payment is charged when you purchase the plan.
Subsequent payments are normally charged on the same calendar day each month.
If that date does not exist in a particular month, payment is charged on the last valid day of that month. The original billing-day reference resumes where available. -
Why do I need to enroll a payment card?An eligible payment card is required to process recurring Premium Monthly payments.
Samsung does not store your actual card details for recurring-payment processing. Samsung may receive and store a payment token representing your enrolled card. -
Why was I charged ₱1.00?The ₱1.00 transaction is a card-validation transaction and is not part of your Samsung Care+ price.
The payment provider automatically voids it on the same day, ordinarily within approximately four hours.
How the void appears and when it becomes visible may depend on your bank or card issuer. -
What happens if my Premium Monthly payment fails?Your Premium Monthly Service Plan is suspended from the date the scheduled payment fails.
Samsung or its payment provider will make the initial payment attempt on the due date and up to three retries approximately seven (7), thirteen (13) and fifteen (15) days after the original due date.
While suspended, Samsung Care+ Extended Warranty and Premium Maintenance benefits cannot be used. Any separate Samsung manufacturer’s warranty that remains valid continues according to its own terms.
If payment is successfully recovered during the retry period, Samsung Care+ coverage resumes.
If the final retry fails, the Monthly Subscription is cancelled. -
Does a successfully recovered payment count toward Maintenance eligibility?Yes.
A payment successfully collected during the permitted retry period counts as continuous payment for Premium Maintenance eligibility. -
When can I use Premium Maintenance?For Premium Upfront, all Maintenance Services included in the selected plan become available immediately while the plan remains valid.
For Premium Monthly, Maintenance is not available immediately.
For products other than Room Air Conditioners, one Maintenance Service becomes available after each completed 12 months of successful subscription payments.
For Room Air Conditioners, two Maintenance Services become available after each completed 12 months. -
How many Premium Maintenance Services do I receive?For products other than Room Air Conditioners:
1+1: 1 Maintenance Service
1+2: 2 Maintenance Services
1+3: 3 Maintenance Services
1+4 4 Maintenance Services
For Room Air Conditioners:
1+1: 2 Maintenance Services
1+2: 4 Maintenance Services
1+3: 6 Maintenance Services
1+4: 8 Maintenance Services
For Premium Monthly, these become available according to completed successful subscription payments. -
Can unused Maintenance Services accumulate?Yes, while your Premium plan remains active.
If you have more than one available Maintenance Service, you may request them within a shorter period, subject to appointment availability.
Samsung’s annual recommendation for products other than Room Air Conditioners and six-month recommendation for Room Air Conditioners are recommendations only, not mandatory minimum intervals.
Unused Maintenance Services are forfeited when the plan expires or is cancelled. -
What if I request Maintenance before expiry but Samsung cannot schedule it in time?If you validly requested an available Maintenance Service while your plan was active and Samsung or its service network could not perform it before natural expiry for a reason attributable to Samsung, Samsung will honor that specific Maintenance Service after expiry.
This does not extend your Extended Warranty or create an additional Maintenance entitlement. -
Does Premium Maintenance include repairs?No. Maintenance and repair are different.
If Maintenance identifies a repair, the technician will explain the finding.
If the repair is covered under Samsung’s manufacturer’s warranty or Samsung Care+ Extended Warranty, it will be processed separately under that warranty.
Otherwise, a chargeable repair may be quoted and will proceed only if you approve it. -
Can I decline a chargeable repair identified during Maintenance?Yes.
Maintenance may continue if the product remains safe and suitable for Maintenance. -
Are Transportation Fees included in Premium?No.
Transportation for in-home Maintenance is separately payable.
The applicable or estimated Transportation Fee will be disclosed before appointment confirmation.
Remote locations may require higher transportation charges and, where same-day return travel is not reasonably possible, technician accommodation. Estimated transportation and accommodation costs must be disclosed and accepted before technician dispatch. -
What happens if the technician arrives but Maintenance cannot proceed?If Maintenance cannot proceed because of a Customer-caused issue after technician arrival, the Transportation Fee remains payable.
Your Maintenance Service is not consumed unless Maintenance is successfully completed.
If Maintenance cannot proceed solely because of Samsung, the Authorized Service Center or technician, you will not be charged a Transportation Fee for that failed visit. -
When is a Maintenance Service considered used?A Maintenance Service is consumed only after successful completion of the applicable Maintenance Scope.
Booking an appointment or technician arrival alone does not consume the Maintenance Service. -
Can I cancel Premium Monthly?Yes.
You may cancel through Samsung My Orders, where available, or Samsung Customer Service.
Cancellation is immediate.
Future recurring charges stop, no remaining future subscription balance is owed, Samsung Care+ Extended Warranty ends, unused Maintenance Services are forfeited and no future Maintenance entitlement accrues.
Cancellation takes effect immediately even if you have already paid for the current monthly subscription period. Your Samsung Care+ benefits do not continue until the next scheduled billing date.
No pro-rated refund is provided for the current paid subscription period.
Except where a refund is required by applicable law or otherwise expressly provided under the Samsung Care+ Terms, voluntary cancellation does not provide a refund of monthly subscription payments already paid. -
If I already have an available Maintenance Service, can I book it and then cancel?A Maintenance Service that has become available but has not been successfully completed before cancellation is forfeited.
Merely booking it does not preserve it after voluntary cancellation unless Samsung expressly confirms otherwise.
If you want to use an available Maintenance Service, complete it before cancelling. -
Can I reactivate a cancelled Premium Monthly Subscription?No.
Once cancelled, that Monthly Subscription cannot be reactivated.
Another Samsung Care+ Extended Warranty Service Plan may be purchased only if the product still satisfies the applicable purchase and eligibility requirements, including any applicable purchase window.
If the product is no longer eligible, Samsung Care+ On-Demand Maintenance may be available if the product qualifies. -
Can I cancel Core or Premium Upfront because I changed my mind?Upfront Service Plans are generally non-refundable for change of mind or personal cancellation after purchase.
Other refund circumstances, including where Samsung refunds the registered product, are governed by the Samsung Care+ Terms and Conditions. -
What happens if Samsung replaces my product with the same model?If Samsung replaces your registered product with the same model under an approved Samsung process, your Samsung Care+ Service Plan will transfer to the replacement product.
The replacement product continues under the remaining period of the existing Service Plan. The transfer does not restart or extend the original Service Plan period.
For Premium, Maintenance Services already used remain used, and any remaining eligible Maintenance entitlement transfers with the Service Plan.
For Premium Monthly, the existing Monthly Subscription continues under its original subscription term and payment schedule. -
Can I transfer Samsung Care+ to another product?No.
Samsung Care+ is assigned to the registered product and cannot be voluntarily transferred to another product of your choosing. -
How do I request Premium Maintenance or get help with Samsung Care+?Contact Samsung Customer Service through Samsung’s official support channels.
Samsung will verify your Service Plan, registered product and available Maintenance entitlement where applicable.
For Premium Maintenance, the assigned Samsung Authorized Service Center will generally contact you within approximately 24–48 hours to coordinate scheduling. This is a service target, not a guaranteed appointment time.
For current contact options, visit:
www.samsung.com/ph/support/contact/
- * Selected models only. Prices for the Samsung Care+ for Consumer Electronics plan add-on vary by model. The stated lowest price off applied only to the Samsung Care+ for Consumer Electronics add-on, and does not include any other products or services. Please note that once payment is made, this add-on cannot be cancelled.
- * Subject to 0% interest installment promotion mechanics.
- Contains AI-generated image with post-editing applied.
- Samsung account login may be required for certain AI features.
- Images simulated for illustrative purposed only. Actual UX/UI may vary depending on software version, model, region, and other, factors.
- Product availability may vary by country or carrier.
- Terms and conditions apply.
