How to troubleshoot touchscreen issues or use touch gestures on your Samsung Galaxy Watch
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
The touch gestures on your Galaxy Watch allow you to navigate your device efficiently. If your screen appears unresponsive, slow, or frozen, understanding the proper gesture actions can help determine if the issue is hardware or software-related.
Note: Available features, menu options, interface, and settings may vary depending on your specific watch model and software version.
Your Galaxy Watch supports various touch and tap gestures alongside its physical buttons and rotating bezel. Review these gestures to ensure you are interacting with the screen correctly.
Note: Models equipped with a physical rotating bezel do not feature a digital Touch Bezel.
Tap: Lightly tap the screen to launch an application or select a menu item.
Touch and hold: Touch and hold the screen for more than 2 seconds to enter edit mode or view additional options on specific screens.
Drag: Touch and hold an icon or item, then slide your finger to move it to a new location.
Double-tap: Double-tap the screen while viewing an image to zoom in or zoom out.
Swipe: Swipe your finger up, down, left, or right to scroll through pages or move to different screens.
Pinch to zoom: Spread to fingers apart or pinch them together on the camera preview screen to zoom in or out.
Swipe the Touch Bezel: Swipe along the outer edge of the digital screen (the Touch Bezel) to move through items, adjust settings values, or control phone/alarm functions.
If your watch screen appears to be lagging, freezing, or failing to recognise touch inputs, follow these troubleshooting steps to resolve the software issue.
Step 1. Swipe up from the watch Home screen to open the Apps screen.
Step 2. Tap the Recent apps icon.
Step 3. Swipe up on an individual app card to close it, or tap Close all to terminate all background apps.
If the touchscreen remains unresponsive after closing background apps, force restart the watch.
Press and hold the Home key (Power button) and Back key simultaneously for more than 7 seconds until the watch restarts.
If the issue persists after restart, perform a factory reset.
Important: All stored data will be permanently deleted once the device is reset. If you wish to keep your information, please back up your data before resetting.
Step 1. Tap Settings.
Step 2. Tap General.
Step 3. Tap Reset.
Step 4. Tap Reset once more to confirm.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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