What to do when your Samsung Galaxy Watch cannot connect to Wi-Fi
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Your Galaxy Watch can use the same Wi-Fi network as your phone when needed. However, it does not always stay connected to Wi-Fi. When your watch is connected to your phone using Bluetooth, the Wi-Fi connection may be turned off or inactive to save battery. If your watch is out of range of your phone and cannot connect to Wi-Fi, follow the steps below.
Note: Available settings may vary depending on your watch model, software version and carrier.
Make sure Wi-Fi is turned on and check if your watch is connected to a network.
Step 1. Open Settings.
Step 2. Tap Connections.
Step 3. Tap Wi-Fi.
Step 4. Tap the switch to enable Wi-Fi > Then, select an available network connection.
* You may be required to enter a password.
Important: When the watch is connected to the phone via Bluetooth, the watch stops using Wi-Fi to conserve battery life.
The watch will use Wi-Fi again in the following situations:
- When the connection between the phone and watch is disconnected.
- When an app requires a Wi-Fi connection.
- While the watch is charging.
- When downloading a software update on the watch.
- In other situations where a Wi-Fi connection is needed.
To connect to a hidden network, tap Add network > Choose a security type if needed. Next, enter the network name and password > Tap Save.
Note:
- When a Galaxy device is connected to the watch, the Sync Wi-Fi profile feature is enabled, allowing Wi-Fi profiles saved on the Galaxy device to sync with the watch. The watch will then automatically connect to saved Wi-Fi networks. This feature may only be available on certain watch models, and enterprise AP Wi-Fi profiles are not supported.
- Wi-Fi cannot be managed on the Galaxy Fit.
Make sure your Wi-Fi network is working properly.
- Connect your phone (or another device) to the same Wi-Fi network.
- Check if the device can access the internet.
Troubleshooting: If the device cannot connect or has no internet access, restart the router and try again.
Note: Some router security settings may prevent your Galaxy Watch from connecting.
If the issue continues, try resetting your Galaxy Watch.
Note: Back up your data using the Galaxy Wearable app before resetting your watch. Samsung is not responsible for data loss.
Step 1. Open Settings > Tap General.
* You cannot access settings directly on the Galaxy Fit. Instead, open the Galaxy Wearable app on your phone to manage the settings.
Step 2. Tap Reset.
Step 3. Review the displayed information, then tap Reset.
Note:
- For the Gear Fit2 Pro, tap Gear info, then select Reset Gear.
- For the Galaxy Fit, swipe the screen and tap About band. Then, select Reset band > Reset.
Follow-up: After resetting, reconnect your watch to your phone using the Galaxy Wearable app to continue setup.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page