What is Samsung Care+ Now?
Samsung Care+ Now is Samsung’s convenient and official online repair platform, giving you quick access to genuine repairs for your Galaxy smartphone or tablet. Select your repair, complete your purchase securely online, and let Samsung take care of the rest.
Choose from: Screen Repair, Screen Replacement, Battery Replacement, Back Cover Replacement and Tablet Screen Replacement
Enjoy transparent pricing, genuine Samsung parts, Samsung-certified technicians, secure online payment, and a 3-month warranty on replaced parts. For added convenience, choose either Pick-up & Delivery or Drop-off at a Samsung Service Center.
As an added benefit, customers with eligible Galaxy devices purchased 61–365 days ago can purchase Samsung Care+ after 60 once completing the Samsung Care+ Now repair.
| Feature | Samsung Care+ (Screen damage / Accidental damage) |
Samsung Care+ Now (Repair service) |
Samsung Care+ after 60 (Recently Launched) |
|---|---|---|---|
 Purchase Eligibility |
Within 60 days of devices purchase. |
Everyone Available for all Galaxy users when a repair is needed. |
Eligible devices after purchasing Samsung Care+ Now (61-365 days from purchase date) |
 What it is |
Accidental damage protection plan. |
A repair service when needed. | A protection plan you can enroll in after purchasing Samsung Care+ Now to get additional repair benefits. |
 How it works |
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. Find out more |
Purchase Samsung Care+ Now anytime when repair services like screen repair, battery replacement, or back cover replacement is needed for your Galaxy device. | After purchasing Samsung Care+ Now, you're eligible to enroll in Samsung Care+ after 60 for protection. Find out more |
 Key Benefit |
Safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure within 60 days via insurance policy. | Get repair support even after the 60-day purchase window. Whenever you need the repair – no constraints | Extend your protection from 61 - 365 days with additional repair benefits after purchasing Samsung Care+ Now. |
What comes under Samsung Care+ Now?
From premium services to reliable support, we’re here to bring your Galaxy devices back to life and put your worries to rest.
Once units are at the service centers the final inspection will be done to ensure the chosen repair applies to the device condition
Screen Repair
Fix your damaged or malfunctioned screen without replacing the entire display.
Back Cover Replacement
Restore the look of your Galaxy with a genuine back cover replacement.
*Galaxy Tabs included: Tab S11 Ultra, S11, S10 Ultra, S10+, S9 Ultra, S9+, S9, A11+, A11, A9+, and A9.
*Screen Repair for Galaxy Z Series available in 2 locations (Dubai Butterfly Building Service Centre, Abu Dhabi Eros Service Centre).
*3-month warranty on repaired parts. Terms and Conditions apply.
Choose the right solution
We'll assess your device and recommend the best fix for your device.
Focused fix
Only your screen is damaged, the hinge folds smoothly, battery still holds a charge, and the frame is intact. 3 months parts warranty.
Complete restoration
The damage goes beyond the screen, hinge feels stiff or loose, battery drains fast, or the frame is bent or cracked. 3 months parts warranty.
Available at your convenience:
Come to us or we’ll come to you.
*Other Emirates might require up to 4 business days depending on location (Al Ain, Umm Al Quwain, Ras Al Khaimah, Fujairah).
*Terms and Conditions apply.
Samsung Care+ Now Price Guide
Complete list of supported Galaxy models along with the services under Samsung Care+ Now.
|
Series |
Model |
Screen Repair |
Battery Replacement |
Back Cover Replacement |
Screen Replacement |
Carry-in Repair Time |
Pickup Service |
|---|---|---|---|---|---|---|---|
|
Galaxy Z Fold |
Z Fold4 |
AED 2,054 |
AED 255 |
AED 260 |
AED 2,944 |
Up to 24 hours |
48 to 72 hours |
|
Z Fold5 |
AED 1,954 |
AED 255 |
AED 260 |
AED 2,589 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Fold6 |
AED 1,918 |
AED 255 |
AED 260 |
AED 2,627 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Fold7 |
AED 1,919 |
AED 255 |
AED 260 |
AED 2,617 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Fold8 |
AED 2,077 |
AED 404 |
AED 285 |
AED 3,093 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Fold8 Ultra |
AED 2,332 |
AED 404 |
AED 285 |
AED 3,372 |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy Z Flip |
Z Flip4 |
AED 1,202 |
AED 230 |
AED 230 |
AED 1,635 |
Up to 24 hours |
48 to 72 hours |
|
Z Flip5 |
AED 946 |
AED 230 |
AED 230 |
AED 1,264 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Flip6 |
AED 821 |
AED 230 |
AED 230 |
AED 1,103 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Flip7 |
AED 903 |
AED 230 |
AED 230 |
AED 1,180 |
Up to 24 hours |
48 to 72 hours |
|
|
Z Flip8 |
AED 901 |
AED 396 |
AED 245 |
AED 1,577 |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy S Ultra |
S23 Ultra |
AED 987 |
AED 250 |
AED 280 |
- |
Up to 24 hours |
48 to 72 hours |
|
S24 Ultra |
AED 924 |
AED 250 |
AED 280 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S25 Ultra |
AED 980 |
AED 250 |
AED 280 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S26 Ultra |
AED 1,066 |
AED 250 |
AED 280 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy S+ |
S23+ |
AED 751 |
AED 230 |
AED 270 |
- |
Up to 24 hours |
48 to 72 hours |
|
S24+ |
AED 716 |
AED 230 |
AED 270 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S25+ |
AED 750 |
AED 230 |
AED 270 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S26+ |
AED 815 |
AED 230 |
AED 270 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy S |
S23 |
AED 619 |
AED 220 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
S24 |
AED 571 |
AED 220 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S25 |
AED 585 |
AED 220 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
S26 |
AED 631 |
AED 220 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy A |
A54 |
AED 458 |
AED 296 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
A55 |
AED 484 |
AED 296 |
AED 220 |
- |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy Tab S |
S11 Ultra |
- |
- |
- |
AED 1,469 |
Up to 24 hours |
48 to 72 hours |
|
S11 |
- |
- |
- |
AED 964 |
Up to 24 hours |
48 to 72 hours |
|
|
S10 Ultra |
- |
- |
- |
AED 1,496 |
Up to 24 hours |
48 to 72 hours |
|
|
S10+ |
- |
- |
- |
AED 1,163 |
Up to 24 hours |
48 to 72 hours |
|
|
S9 Ultra |
- |
- |
- |
AED 1,423 |
Up to 24 hours |
48 to 72 hours |
|
|
S9+ |
- |
- |
- |
AED 1,233 |
Up to 24 hours |
48 to 72 hours |
|
|
S9 |
- |
- |
- |
AED 912 |
Up to 24 hours |
48 to 72 hours |
|
|
Galaxy Tab A |
A11+ |
- |
- |
- |
AED 392 |
Up to 24 hours |
48 to 72 hours |
|
A11 |
- |
- |
- |
AED 462 |
Up to 24 hours |
48 to 72 hours |
|
|
A9+ |
- |
- |
- |
AED 433 |
Up to 24 hours |
48 to 72 hours |
|
|
A9 |
- |
- |
- |
AED 372 |
Up to 24 hours |
48 to 72 hours |
*The prices of Samsung Care+ Now are accurate as of September 2026. Samsung reserves the right to modify the prices at any time.
All prices listed are inclusive of VAT applicable in the UAE. Terms and Conditions apply.
Prices are strictly for Screen Repair, Battery Replacement, Back Cover Replacement, or Screen Replacement for Mobile and Tablets.
Any additional service required will be determined by the technician at the service centre.
*3 months warranty is only applicable on repaired parts under Samsung Care+ Now.
*Repair time for both Pickup service and Drop-off service center is based on device condition and parts availability.
Benefits of Samsung Care+ Now
Authenticity
Only genuine Samsung Parts for Galaxy peak performance.
3 Months Part Warranty
Get guaranteed warranty for 3 months on repaired parts.
Free Pickup and Delivery Within 3 Days
Quick, hassle free repairs within 72 hrs delivered to your footstep.
Convenience
Prefer drop-off? Visit your nearest service center.
Value priced
Quality service at a price you'll love.
Extra Care
Complimentary checkups & updates, keep devices running flawlessly!
Secure Payment
Shop safely with secure payment options.
Samsung Rewards
Add more rewards to your Samsung account.
Select your preferred option at checkout.
You can visit us or we can pick it up from you.
-
Step 01
Purchase your Service -
Step 02
We will contact you -
Step 03
Drop by / Pick up -
Step 04
Inspection and repair -
Step 05
Right back at you
Frequently Asked Questions
Find your answers here.
-
What is Samsung Care+ Now?Samsung Care+ Now (formerly called Galaxy Expert Care) is a premium post-purchase service plan that offers screen repair, battery replacement or back cover replacement services for your Galaxy and is exclusively purchased from Samsung.com and service providers are our authorized service centers.
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Where can I buy Samsung Care+ Now?You can purchase it exclusively from Samsung.com, Samsung Shop App or get support and purchase it from Samsung authorized service partners.
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When can I purchase the Samsung Care+ Now?It can be purchased at any time the service is needed.
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Are the parts used authentic and direct from Samsung?Yes, and you get 3 months parts warranty once the service is done.
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How long does the Samsung Care+ Now repair take?It takes between 2 hours to 48 hours depending on the device conditions and parts availability.
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What are the locations that offer Samsung Care+ Now purchase process and service?
SN ASC Name City 1 Eros - Dubai Mall Dubai 2 Eros AUH Abu Dhabi 3 Eros Butterfly Dubai 4 Harman - Ajman CC Ajman 5 Harman - Al Maryah Abu Dhabi 6 Harman - Al Ain Al Ain 7 Harman - Dubai Hills Dubai 8 Harman - MCC Dubai 9 Harman - NSQ Dubai 10 Harman - Sahara Mall Sharjah 11 Icell DCC Dubai 12 Icell MOE Dubai 13 Icell Sharjah Sharjah 14 Icell Burjuman Dubai 15 Jumbo AUH Abu Dhabi 16 Jumbo Dubai Dubai 17 Jumbo Fujairah Fujairah 18 Jumbo RAK Ras Al Khaimah 19 Sharaf DG - AUH Abu Dhabi 20 Sharaf DG - TSC Dubai -
What devices are eligible?Selected Samsung Galaxy smartphones: S23 Series – S26 Series, Flip 4 -7 models, and Fold 4-7 models.
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What are the benefits when purchasing Samsung Care+ Now service?*3 months parts warranty
*Certified Samsung technician repairs
*Free home pickup and delivery
*Discounts on repairs -
Does it cover accidental damage?*No, accidental damage is not covered or included – this is not a warranty policy.
-
Is there a limit to the number of purchases?Yes, one single purchase can be purchased at a time per customer; also, the service cannot be transferred to another customer or device if not consumed.
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How do I use Samsung Care+ Now if I want to drop of at service center?Simply visit an authorized Samsung service center with your device and purchased order confirmation or request the service center for support on purchasing it.
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Is there a service fee?The amount paid on Samsung.com when purchasing the service it includes all the fees.
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Can I transfer the plan to another user?No this cannot be transferred to another user or device.
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What is the cancellation process?This can be canceled by calling the Samsung call center (800-SAMSUNG) and requesting for a cancelation only if the service has not been consumed or during the repair process.
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What is the refund policy?The refund policy is standard and the amount will be refunded back into the original payment method within 7- 14 business days depending on your bank.
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What is NOT covered under Samsung Care+ Now?*Misuse & Negligence post Samsung Care+ Now service
*Intentional damage or abuse
*Severe physical damage due to reckless handling
*Use of non-authorized accessories causing damage -
Environmental / Extreme Damage are not within the relation on 3 months parts warranty?*Fire damage
*Floods, natural disasters, or acts of God
*Exposure to extreme heat, chemicals, or hazardous substances -
Theft & Loss*Lost or stolen devices are NOT covered
*Scratches, dents, or cosmetic wear that do not affect functionality -
How can I cancel service if I found the repair cheaper outside?This is an exclusive repair by Samsung and only offered by Samsung authorized service partners with authentic parts, any Third party offering the service is not authorized by Samsung and the price is standard.
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Additional issues found and customer decides to cancel due to the additional charges not related to service purchased under Samsung Care+ Now?Once the device is handed over and the repair has began it is not possible to cancel the service, if the additional repair found will not impact the phone due to customer misuse then the technician will complete the screen repairs and any additional charges for the repairs can be rejected by customer.
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Can I cancel the repair after handing over the device to the service center and making the payment due to any reason?Once the device is handed over to the service center no cancelations can take place since the repair already began and job creation is opened.
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Are there any hidden charges or additional fees in Samsung Care+ Now?No hidden charges. Quoted price at checkout is final. Diagnostics for additional damage are communicated before repair, giving you the choice to proceed. Pickup and delivery within 72 hours (Dubai, Abu Dhabi, Sharjah) are complimentary.
-
Is Samsung Care+ Now more expensive than third-party repair shops?Samsung Care+ Now includes genuine parts, official warranty, and trained technicians. Third-party shops may be cheaper but risk poor quality and no warranty coverage. For Galaxy devices, Samsung's official service ensures authenticity and performance.
-
Can I get a price estimate before confirming my Samsung Care+ Now order?Yes. Visit samsung.com/ae/galaxy-expert-care/ or samsung.com/ae/support/repair-prices/ to view exact repair costs for all Galaxy models. Select your device (S25, Z Fold7, Z Flip7, etc.) to see pricing before ordering. No surprises at checkout.
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What's included in the Samsung Care+ Now price - parts and labor?Price includes diagnostics, genuine Samsung parts, professional labor, device calibration, and 3-month warranty on repairs. Pickup/delivery in major emirates is complimentary.
-
Does Samsung Care+ Now price include pickup and delivery across all UAE emirates?Pickup and delivery are complimentary in Dubai, Abu Dhabi, and Sharjah (2–3 business days). Other emirates (Al Ain, RAK, Fujairah) may require 4 business days. Alternatively, drop-off at service centers is always free.
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What's the price difference between screen repair vs. full screen replacement?Screen repair (fixing cracks without display replacement) costs less than full replacement (new display + metal frame). For example, S25 repair is AED 480. Full replacement pricing varies by device—contact support for a quote.
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What warranty coverage does Samsung Care+ Now provide after repair?Samsung Care+ Now offers a 3 months warranty only on repaired parts - this is standard manufacture warranty on the repaired parts only.
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Does the 3-month Samsung Care+ Now warranty cover accidental damage?No. The 3-month warranty covers manufacturing defects only, not accidental damage (drops, impacts). However, Samsung Care+ Now extended protection plans available separately cover accidental damage. Visit samsung.com/ae/offer/samsung-care-plus/ for options.
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How does Samsung Care+ Now pickup service work in Dubai and Abu Dhabi?Order at samsung.com/ae. We'll contact you to schedule pickup. Our expert collects your device, repairs it within 24–48 hours, and delivers it back—all complimentary in Dubai, Abu Dhabi, and Sharjah within 72 hours.
-
Can I track my Samsung Care+ Now repair in real-time?Yes. You'll receive WhatsApp and SMS updates throughout repair. Track status online using your order confirmation number at samsung.com/ae or via the "Track Repair" section in your Samsung account.
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What should I back up before sending my Galaxy for Samsung Care+ Now repair?Back up photos, videos, messages, and apps using Samsung Cloud or Google Drive. Remove SIM and microSD cards. Note important passwords. While we take precautions, data security isn't guaranteed during repairs.
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Does Samsung Care+ Now cover battery replacement?Yes. Samsung Care+ Now covers three services: Screen Repair, Battery Replacement, and Back Cover Replacement. Each is priced separately and ordered independently. Select the service you need at samsung.com/ae/galaxy-expert-care/.
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How long does same-day repair take at Samsung service centers?Same-day repair typically takes 2–4 hours (subject to device condition and parts availability - repair duration will be confirmed post inspection). Pickup/delivery service requires 24–48 hours repair time plus 2–3 business days for collection and return.
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Can I choose between pickup/delivery or drop-off service?Yes. At checkout, select your preference: "Pickup & Delivery" for home collection with free delivery, or "Drop-off" to visit your nearest service center. Drop-off enables same-day repair potential.
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Can I request a specific time window for Samsung Care+ Now pickup?Yes. When we contact you, request your preferred time slot (morning, afternoon, evening). Availability varies by location and capacity. We'll accommodate your preference within 2–3 days.
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How does Samsung Care+ Now compare to extended warranty coverage?Samsung Care+ Now is a one-time repair service for immediate needs. Extended warranty plans provide broader, long-term coverage (1–5 years) including accidental damage, battery issues, and multiple repairs. Choose Care+ Now for quick fixes, extended plans for comprehensive protection.
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What's the difference between screen repair vs. full screen replacement?Repair fixes damage (cracks, LCD/OLED issues) while keeping the frame. Replacement swaps the entire display unit including frame with new components. Repair is faster and cheaper; replacement suits severe damage. Technicians recommend based on inspection.
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How does Samsung Care+ Now service differ from visiting a service center directly?Samsung Care+ Now offers convenient online ordering with pickup/delivery. Service centers require you to visit but offer same-day turnaround. Both use genuine parts and warranty. Choose Care+ Now for convenience; service centers for speed.
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